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What We Do

Frequent Questions

  • What is your mission?

    Soldier’s Best Friend provides U.S. military veterans living with combat-related Post Traumatic Stress Disorder (PTSD) or Traumatic Brain Injury (TBI) with Service or Therapeutic Companion Dogs, most of which are rescued from local shelters. The veteran and dog train together to build a trusting relationship that saves two lives at once and inspires countless others.

  • Is Soldier's Best Friend a nonprofit organization?

    Yes, Soldier's Best Friend is a 501(c)3 tax exempt public charity.

  • When did Soldier's Best Friend begin?

    Soldier's Best Friend was incorporated in the state of Arizona in January 2011 as a nonprofit corporation. In March of that same year, we received our IRS determination letter for tax exempt status. We began our first pairings and trainings in May 2011.

  • Do you have sister organizations outside of Arizona?

    We are strictly an Arizona-based organization. There are other training programs across the country doing similar work. We have no formal relationships with those organizations.

  • Go to the Request Application page on our website. Complete the form and submit your request for an application. Upon successful submission, we will email a comprehensive application packet to you for consideration of placement and training with a service dog. If you don't find it in your email inbox, please check your Spam folder.

    If you do not have email access, we can mail the application packet. Please call (623) 218-6486 to request a packet be mailed to you.

  • Do you accept non-veterans that have PTSD or TBI?

    Currently, our services are only offered to eligible active military members or veterans.

  • Do you accept veterans not diagnosed with PTSD or TBI?

    Our program serves veterans with combat-related PTSD or TBI. A confirmation of diagnosis is required as part of the application process.

  • What is involved in the application process?

    Request an application. You will receive an email with the full application packet which includes:
    - 4-page application to be filled out by you,
    - a confirmation of diagnosis form to be completed by your doctor, counselor or mental health provider,
    - two (2) letters of reference; at least one of these must be from a non-family member,
    - a VA medical release of information form.
    - SBF also requires a copy of your DD214.
    Your paperwork will be submitted for review.
    SBF representatives will perform a home inspection and conduct a personal interview with you and your family (if any).
    After all this is completed, we review the application papers and determine acceptance status.

  • How long does it take to get in the program after the point of initial contact?

    From the point of you having all your paperwork submitted, it takes approximately 2 – 3 months to know of your acceptance status. If we are partnering you with a dog, searching for a rescue dog begins with the veteran’s acceptance, sometimes taking an extended period of time. The type of dog needed is dictated by the veteran’s living situation. Living situations vary and can affect the time it takes to find the right dog. Veterans owning their dogs are required to attend a behavior and temperament evaluation in a public setting to determine the dog’s acceptance status.

  • What and how is qualification accomplished?

    We qualify our service dogs by training them to meet criteria compatible with the CGC and Public Access Tests, and require the veteran/dog team master a minimum of three (3) tasks related to the veteran's PTSD and/or TBI symptoms. Teams are tested for their mastery of all of these skills. Veterans learn about proper health care, husbandry, and training techniques, as well as the ADA laws. Their understanding of these topics are tested with a written exam. When all of these requirements are accomplished, the veteran/dog team graduates and the dog qualifies as a service dog.

  • How much will your program cost the veteran?

    There will be absolutely no fees to the veteran during the placement and training period. We are committed to that.

    The only costs to the veteran would be transportation to attend lessons and basic care for their dog (ex. dog food). We provide training equipment such as collars, leashes, dog boots and crates. If a veteran relocates to Arizona during the training period, they are responsible for their own transportation, housing and meals.

    All of our dogs will be spayed, neutered, vaccinated and receive all recommended preventative medications prior to placement. If you are placed with a rescue dog, routine veterinary services, and most supplies will be at no charge to the veteran during the training process. Dogs owned by the veteran will be offered veterinary services at a reduced rate during training.

    Following graduation, ownership of the rescue dog is transferred to the veteran who will then be responsible for costs and care. Reduced veterinary fees are offered through a group of volunteer veterinary hospitals in Arizona.

  • Do I need to be an Arizona resident to be accepted into the program?

    No! We consider all eligible active military and veterans of any U.S. military branch for acceptance. However, you will need to be in Arizona for the training sessions AND be responsible to find housing during the training period (a minimum of 6 months).

  • Where do you train?

    We train at locations in the Phoenix area, Tucson, Prescott, Flagstaff and Sierra Vista.

  • Where do the dogs come from?

    Soldier's Best Friend is devoted to rescuing homeless Arizona dogs. We have a network of rescue groups and shelters throughout Arizona to acquire our dogs. If the veteran has their own personal dog, and it meets age, behavior and temperament standards, it is possible for their dog to participate in the program.

  • Can I pick out my dog or choose the breed?

    When selecting a dog for our program, the first consideration is whether the dog is capable of doing the work. Secondarily, the dog must be of the size and temperament to be a good fit for the veteran’s living situation. Breed/type preferences can be considered after other criteria are met.

  • Can I use my own dog for training?

    Yes, in some cases. We will evaluate your dog for behavior and temperament standards to determine if it will be accepted into our training program. Some examples of characteristics of your dog we will not accept are:

    - Aggressive behavior of any type towards people or other animals
    - Wolf and Coyote Hybrids will not be accepted for training as service dogs
    - Extreme anxiety or nervousness
    - Under age of 1 year or over the age of 3 years

  • Which dog is best for me?

    The Service Dog is for handlers with PTSD and/or TBI who need the medical benefit of their dog on a constant basis. The Therapeutic Companion Dog will benefit the veteran while at home and in public areas where any dog is allowed. They will be trained with specific tasks to help the veteran cope with their PTSD/TBI symptoms.

  • Who owns the dog?

    Soldier's Best Friend owns its rescued dogs until the veteran/dog team graduates. After graduation, ownership is transferred to the veteran.

  • How long will the training take before my dog and I graduate?

    Service Dog training takes a minimum of (6) six months to complete the program. Most veteran/dog teams need more time to master the skills necessary to qualify as a service dog. Therapeutic Companion Dog (TCD) training is a shorter length of time, typically a minimum of 4 months. However, a TCD cannot go to many public places where a service dog is allowed.

  • Does a Service Dog or Therapeutic Companion Dog really help the veteran’s symptoms of PTSD or TBI?

    Yes! Anecdotal studies show as many as 80% of patients improve. Some are even reducing or eliminating their need for medication.

  • Why do I need a Service Dog or a Therapeutic Companion Dog?

    A Service or Therapeutic Companion Dog can help you recover and adjust back into civilian life easier if you experience:
    Panic attacks
    Anxiety
    Depression
    Bad Nightmares
    Flashbacks
    Uneasiness in crowded places
    Irritability
    Hypervigilance
    Suicidal thoughts
    Reclusive behavior

  • What is the difference between a Service Dog and a Therapeutic Companion Dog?

    A Service Dog has been trained to perform a minimum of three (3) tasks specific to its handler’s disability. It is allowed by law to accompany its handler to public places such as the veteran’s work place, restaurants, buses, stores etc. These are rights set forth in the Americans with Disabilities Act (ADA).

    A Therapeutic Companion Dog will not be allowed to enter most public venues. Exceptions are airplane cabins and living in non-pet friendly housing.

  • What kind of tasks will my dog be trained to do and how is that going to help my symptoms of PTSD or TBI?

    The following are a few examples of tasks a Service or Therapeutic Companion Dog could do for you:

    Travel beside you in public places such as restaurants, grocery stores, buses, etc. helping to ease any anxiety you may experience. **For service dogs only, in accordance with the Americans with Disability Act (ADA).
    When in a crowded environment, your dog will stay between you and another person creating additional space.
    Helping to deal with several personal or public issues that may suddenly arise. An example might be the dog making physical contact in the event of rising anxiety.
    Alert you when someone walks up behind you.
    Remind you to take medications.

  • Will the dog be fostered during its training?

    Dogs rescued and adopted by Soldier's Best Friend are fostered for approximately 2-4 weeks before placement with a veteran. Once the dog is paired with its handler, they live together from that point on. Our program is based on an owner-handler model, which emphasizes the human-animal bond by teaching the handler to train his/her dog. This model also empowers the handler to continue lifelong training of his/her dog.

  • I want to volunteer. How do I get involved?

    If you are interested in volunteer opportunities, you may apply for skills based volunteerism or you may apply to be a Foster to help a rescued dog prepare to be placed with their veteran partner.

  • Do you give talks to local organizations?

    Absolutely. If you are interested in having Soldier’s Best Friend attend your presentation or event, please call 623-218-6486 or email: events@soldiersbestfriend.org. In your e-mail include: contact name, phone number, e-mail address, organization info and proposed date(s) time of event. Our Event Coordinator will contact you.

  • I have questions about the Americans with Disabilities Act and service dogs

    The U.S. Department of Justice has a very good FAQ resource about service dogs and the ADA. https://www.ada.gov/regs2010/service_animal_qa.html

Our Impact

  • Graduate Veteran/Dog Teams

    298

  • Rescued Arizona Homeless Dogs

    166

  • Our Goal for Veterans Served in 2020

    125

  • Training Hours Provided in 2019

    2403

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